As a courtesy to all clients and our team, please give at least 24 hours notice of cancelling or rescheduling an appointment. We understand that unforeseen circumstances can make a cancellation necessary and we will always do our best to evaluate every situation. Clients who do not honour their appointment times are subject to the following :
- 24+ hours notice may be cancelled without incurring fees.
- Less than 24 hours notice of cancellation or rescheduling will incur a 50% fee of scheduled services.
- No-shows to appointments will incur a 100% fee of scheduled services.
- Appointments made at short notice within the 24 hour period are confirmed and subject to cancellation policy terms.
- We reserve the right to charge up to full price of appointments that are missed due to clients lateness.
- Longer client services or group appointments, may be asked to pay a 50% deposit, at time of reservation. We require 5 days notice to cancel or reschedule these appointments. If cancelled within 5 days your deposit is non-refundable/non-transferable.